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Open your legal terms with metbet88

Our legal page puts account rules, privacy duties, cookie use and payment records for Touch 'n Go, GrabPay, Boost dan FPX in one place.

Malaysia access termsPrivacy and cookie rulesAccount data requestsTouch 'n Go records
metbet88 Open your legal terms with metbet88
CONTACT ROUTES

Reach us about legal requests

Legal requests need a clear trail, so we route them through channels where we can confirm your account and keep a record of the answer.

Privacy request desk Send privacy questions through our account help channel with the email or phone linked to your profile. We confirm ownership first, then explain what data we hold and what can be changed.
Payment record checks For Touch 'n Go, GrabPay, Boost dan FPX record issues, share the transaction time and account name. We compare wallet entries with gateway replies before giving a legal or account status answer.
Terms and access help If a clause affects your account access, message support with the clause name and your account ID. We explain the wording, any proof needed, and whether local law affects your request.
DATA CARE

Check how we handle your data

Our legal handling is tied to account security, payment matching and service records, not loose marketing lists.

Account identity checks

When a legal or payment issue involves your account, we may ask for matching details before we act. This protects your wallet, prevents mistaken changes and keeps our reply tied to the right profile.

Cookie and session use

Cookies help us recognise your session, remember security choices and detect unusual access attempts. You can adjust browser settings, but some account functions may need session cookies to work correctly.

Payment data matching

Touch 'n Go, GrabPay, Boost dan FPX records are matched against your wallet activity when deposits, withdrawals or disputes are checked. We use these records to answer legal queries with clear transaction context.

Retention by purpose

We keep records for account operation, dispute handling, fraud checks and legal duties. When a purpose ends and no rule requires storage, we remove or mask data where our systems allow it.

Change requests

You can ask us to correct account details that are outdated or wrong. We check the request, confirm ownership, and explain if a legal or security reason prevents the change.

Access control

Account access is protected with login checks, device signals and internal permission controls. Staff access to personal data is limited to roles that need it for support, payments or legal handling.

Browse legal answers before you join

Before you open an account, read the answers below to understand how legal terms affect access, data, cookies, payment records and account changes. These answers explain our usual process, but your rights and eligibility may depend on local law. Contact us if your case needs a specific account check.

Access depends on local law and is available only where local law permits. We may refuse, pause or close account access if a legal rule, identity concern or payment ownership issue requires action.

We collect account details, contact data, device signals, payment records and support messages needed to run your account, verify requests, answer disputes and meet legal duties connected to your activity.

Yes. Send the request through support using the contact linked to your account. We confirm ownership, check the requested change, and explain if legal or security reasons limit what we can amend.

Payment records are matched to your wallet activity so deposits, withdrawals, reversals and disputes can be traced. We keep the transaction context needed for account checks and legal record duties.

Cookies help identify your session, protect account access and remember security choices. Some cookies support core account functions, while browser settings may affect how parts of the account area respond.

Retention depends on the record purpose, such as account operation, dispute handling, security checks or legal duties. When a purpose no longer applies, we remove or mask data where our systems allow it.

Use our support channel and include your account ID, contact detail and the legal issue you want checked. We may ask for proof before releasing records, changing data or explaining payment activity.