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Terms & Conditions You Agree to When You Open Your Account

Every account on metbet88 operates under the terms we've set out here — covering everything from how you register and verify your identity, to the rules around deposits…

Account registration & verificationDeposit & withdrawal rulesFair play & dispute resolution
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metbet88 Terms & Conditions You Agree to When You Open Your Account
GET HELP

How to Reach Us About Terms or Account Issues

If you have questions about these terms, need clarification on a rule, or want to raise a dispute, our support team is ready to help.

Live Chat Open the chat widget in your account dashboard for real-time help. Our agents are available daily from 10:00 to 01:00 Malaysia time. They can answer questions about terms, verify your identity documents, explain withdrawal rules, and escalate disputes to our compliance team when needed.
Email Support Send detailed questions or attach documents to [email protected]. This channel works for non-urgent queries, formal complaints, and requests that need a written record. We respond within one business day and keep the email thread as your reference for the resolution process.
Account Portal Log in and navigate to Settings > Help to submit a ticket directly from your account. This method automatically attaches your account ID, so our team can pull your history and answer faster. Use it for payment delays, bonus disputes, or requests to update your registered details.
YOUR RIGHTS

How We Handle Your Data, Cookies, and Account Security Under These Terms

The terms you agreed to include commitments about how we collect, store, and protect your personal information.

Data Collection

We collect your name, email, phone number, date of birth, and payment details when you register. This data is used to verify your identity, process transactions, and comply with local law. We don't share it with advertisers or unrelated third parties.

Cookie Use

Cookies keep you logged in, remember your language choice, and help us detect unusual account activity. Essential cookies can't be disabled without breaking core features; analytics cookies can be turned off in your browser settings without losing access to your account.

Account Security

Your password is hashed and salted before storage; we can't retrieve the plaintext, even if asked. Enable two-factor authentication in your account settings for an extra layer of protection. If you suspect unauthorized access, change your password immediately and contact support.

Data Retention

We keep your account data for as long as your account is active, plus seven years after closure to meet anti-money-laundering and tax regulations. After that period, we delete your personal information and retain only anonymized transaction summaries for audit purposes.

Access & Correction

You have the right to request a copy of your data, correct errors in your profile, or ask us to delete your account. Email [email protected] with your request; we'll confirm your identity and respond within fourteen days with the data file or confirmation of the change.

Who to Contact

For data-protection questions, account-closure requests, or to exercise your rights under local privacy law, reach our data-protection officer at [email protected]. For general terms questions or disputes, use the support channels listed above; they'll route your query to the right team.

What Players Ask About Our Terms & Conditions

We've answered the questions that come up most often about account rules, payment terms, and your rights under the terms you agreed to when you registered. If you don't see your question here, check the full policy section above or reach out through live chat or email for a direct answer.

Minor breaches, like a typo in your profile, can usually be corrected by contacting support. Serious violations—such as creating duplicate accounts, attempting bonus abuse, or using someone else's payment method—may result in account suspension, forfeiture of funds, or permanent closure. We'll notify you by email if we take action and explain the breach and your right to appeal.

Yes. We reserve the right to update the terms from time to time to reflect new payment methods, regulatory requirements, or platform features. We'll notify you of material changes by email or an in-account message at least fourteen days before they take effect. If you continue using the platform after the notice period, you're accepting the new terms.

The terms here apply platform-wide to your account, deposits, withdrawals, and general conduct. Individual games may have additional rules—such as minimum-bet requirements for live tables or feature-trigger conditions in slots—which are posted in the game lobby. Both sets of rules apply; the game-specific rules don't override your account terms.

Our services are available to residents of Malaysia and other regions where online gaming is permitted under local law. During registration, you declare your country and age; we may request a government-issued ID or proof of address to verify. If you're unsure whether your jurisdiction allows participation, consult local legal advice before opening an account.

We collect your name, date of birth, email, phone number, payment details, and IP address when you register and use the platform. This data is used for identity verification, transaction processing, and compliance with anti-money-laundering regulations. We retain it for as long as your account is active, plus seven years after closure to meet legal record-keeping requirements.

Yes. Email [email protected] with your account ID and request. We'll confirm your identity and send you a data export within fourteen days, or schedule your account for deletion within thirty days. Note that we're required to keep certain transaction records for seven years even after deletion, as explained in the data-retention section above.

Start by contacting support through live chat or email with details of the issue. Our team will investigate, review transaction logs or game-round data, and respond within forty-eight hours for most disputes. If you're not satisfied with the outcome, you can request escalation to our compliance team, who'll conduct a formal review and issue a final decision.

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